Privacy Policy

• All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

• The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

• Method of Payment, Card Types accepted, and Currency: We accept payments online using Visa and MasterCard credit/debit cards in AED. The logos of the accepted cards are displayed on our Home page and Payment checkout page.

• Delivery & Shipping Policy: Elaf Fresh will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.

• Refund/Return Policy: Refunds will be processed only through the Original Mode of Payment.

• Cancellation & Replacement Policy: At Elaf Fresh, we understand that sometimes, circumstances change, and you may need to cancel or replace an order. We've outlined our policies below to make the process as smooth as possible for you: Cancellation Timeframe: You can cancel your order within 2 hours of placing it. After this Ɵmeframe, we may have already initiated processing, and cancellaƟon may not be possible.
Refund for Cancellations: If your cancellation request is within the specified timeframe, we will issue a refund through the Original Mode of Payment. The time it takes to process the refund may vary depending on your payment method.
Replacement Policy:
Eligibility: We offer replacements for products that are damaged, defective, or do not meet the quality standards we promise.
Replacement Process: Once your request is verified and approved, we will initiate the replacement process. Our team will guide you on how to return the original item if required.
Refund for Replacements: If a replacement is not possible, we will issue a refund through the Original Mode of Payment. This will be done after the original item is returned and assessed Conditions for Cancellations and Replacements:

• Governing Law and Jurisdiction: Any purchase, dispute, or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.